1st YEAR WARRANTY REPAIRS & NEW INSTRUMENT SETUP

All new instruments bought from Wood, Wind & Reed have a one year warranty. Please contact Brian Dent to arrange a suitable time for your instruments free first year check over or at any time during the first year of ownership if you have any questions or problems regarding your instrument.

On rare occasions a problem can arise with an instrument which may require its being returned to the manufacturer under their guarantee. In these instances we will help to solve the problem as quickly and efficiently as possible.

Secondhand instruments bought from Wood, Wind and Reed have a 3 month warranty.

NEW INSTRUMENT SET UP - This is free on all instruments bought from Wood, Wind & Reed, and equivalent to the value of a £40 - £80 repair.

Woodwind Instruments
Each instrument is carefully examined upon delivery from the supplier to check for any visual defects such as scratches, dents and cracks. The instrument is then play tested to determine what work is required. The set up of an instrument would generally involve the re-seating of any pads that are not closing securely to a light finger pressure, regulation of the mechanism to give the most immediate response, adjusting of vent heights to gain the best sound production and the balancing of all springs to give an overall smooth and immediate feel to the instrument.

We are more than happy to adjust the set up of an instrument to suit each individual player.

Brass Instruments
Each instrument is carefully examined upon delivery from the supplier to check for any visual defects such as scratches and dents. Tuning slides are greased and checked to ensure that they are running smoothly and evenly. Valves are oiled and checked for smooth and even operation. Rotor valves are oiled and if strung, the strings are checked and re tied where necessary. On rotor valves with mechanical arms the arm alignment is checked and all moving parts oiled to ensure quite operation.