Terms and Conditions relating to this website and orders
placed via this site. Download
a PDF of the Terms & Conditions
The prices published on the Wood, Wind and Reed website apply
only to orders placed over the Internet. We love meeting our
customers in the shop and have lots to offer the personal
shopper, but please do not assume prices will be the same
in the store as on the web.
What we can and can not do.
We hold extensive stocks of Instruments, accessories and
reeds so orders for items that the website indicates are "in
stock" will be sent within 2 working days of receipt
of order. If an item is not in stock at the time of order
we expect to send it within 21 days. If a longer delay is
anticipated, we will email you as soon as the delay is known.Instruments:
We will usually contact you first by email or telephone before
sending an instrument to you. The confirmation email will
advise you about the expected delivery time, so you can make
arrangements to sign for the package and, if the instrument
is a special order, advise you about any deposit that will
be taken or special terms that may apply. All instruments
will require time for us to complete setup and final testing.
Occasionally a product on our site becomes unavailable or
changes price before we have time to make the change online.
The prices we quote are in UK Sterling and are valid and effective
only in the UK. In the event a product is listed at an incorrect
price due to typographical error or error in pricing information
received from our suppliers, Wood, Wind and Reed shall have
the right to refuse or cancel any orders placed for the product(s).
Since we do not take payment from you until we are ready to
dispatch the order, it is unlikely that price and availability
will be found to be incorrect after payment has been taken.
But should this be the case and we cancel the order at that
point, we will immediately refund your credit/debit card account.
All prices are shown inclusive of VAT (Value Added Tax).
VAT of 20% is applied to all other items. Only goods sold
and delivered to an address outside the EU will not be subject
All goods remain the property of Wood, Wind and Reed until
paid for in full. When do Wood, Wind and Reed require payment?
When your order is ready to dispatch. In that way any delays
in supply or price changes, either up or down, can be adjusted
accordingly and you notified before money is transferred
Is my credit debit card number secure?
Yes, the area of Wood, Wind and Reed that collects your credit
card information is hosted on our own secure computer server.
Before you can send us your details, your computer establishes
a direct connection to our secure server. The latest encryption
technology (SSL) is used to enable secure transfer of our
personal data over the Internet. Just to reassure you that
your information is being treated with care, Wood, Wind and
Reed is a long established specialist company with an excellent
reputation to maintain. We are governed by strict rules of
law and contracts with the Banks.
Will my email address be passed on to third parties?
All your details are treated as strictly confidential. We
will not risk annoying you by allowing third parties to make
unsolicited emails. Wood, Wind and Reed and Reeds Direct Cambridge
are trading names of WW&R Ltd
send to each other to temporarily store the information needed
to make the shopping system work. Some browsers and security
products block cookies from being accepted, so if you experience
problems with our shopping basket, please check your security
setting to allow cookies to be used on our site.
Privacy Statement and information about governing laws
Wood, Wind and Reed and Reed Direct Cambridge are committed
to safeguarding the privacy of our users and customers. We
only use the information that we collect about you lawfully
in accordance with the data protection act 1998.
We collect the information that you supply us through our
registration forms and every time you purchase or email us.
We also collect, information about people who browse our
site, but this information cannot be used to identify you.
This information, in its aggregate form, is used to help develop
and improve your shopping experience in future.We use the
personal information supplied by you to us, to provide the
best possible service we can, to process any orders you make
and to provide you with information about products and services
Wood, Wind and Reed reserve the right to disclose user information
in special cases when we have reason to believe that disclosing
this information is necessary to identify, contact or bring
legal action against someone who may be causing injury to
or interference with (either intentionally or unintentionally)
Wood, Wind and Reed rights or property, other Wood, Wind and
Reed users or anyone else that could be harmed by such activities.
Wood, Wind and Reed may disclose user information when we
believe in good faith that the law requires it.
If you do not wish to receive extra information about our
products or services please tick the appropriate box on the
Links to other sites
Our site does contain "links to other sites" .
By clicking on one of these links you are moving off our site
and onto another site that Wood, Wind and Reed has no control
over. These other sites have their own terms and conditions
and Wood, Wind and Reed has no liability to you when you use
these third party sites.
Your acceptance of these terms
By using this site you signify your assent to Wood, Wind
please do not use our site. Your continued use of the site
following the posting of changes to these terms will mean
you accept those changes.
If you have any queries about our privacy statement you should
contact us by email on email@example.com.
This site and all contents of the site are provided on an
"as is" basis without warranties of any kind, either
expressed or implied, including without limitation warranties
of title or implied purpose. You acknowledge by the use of
the site that your use of the site is at your sole risk, that
you assume full responsibility for all costs associated with
and all necessary servicing or repairs of any equipment you
used in connection with your use of our site, and that Wood,
Wind and Reed shall not be liable of any damages of any kind
related to your use of this site.
All agreement shall be construed in accordance with the laws
of the UK, without regard to any conflict of law provision.
Any dispute arising under this agreement shall be resolved
exclusively by the legal system.
Wood, Wind and Reed may terminate this agreement at any time
and may do so immediately without notice, and accordingly
deny you access to the site, if in Wood, Wind and Reed's sole
discretion you fail to comply with any terms of provision
of this agreement.
Unless otherwise noted, all material, including images, illustrations,
designs, icon, photographs, video clips, written and other
material that appear as part of this site are the copyrights,
trademarks and intellectual property of Wood, Wind and Reed
or its suppliers. The site is wholly protected by copyright
and trade dress. All worldwide rights, titles and interests
What to do if the instrument or accessory is not what
Goods that are our normal stock items and have not been specially
ordered in, altered, modified or made at your request, can
be returned within 14 days from the day after the time of
receipt. Notify us immediately by telephone or email that
you intend to return any goods. It is the your responsibility
to return the item to Wood, Wind and Reed in perfect condition
and at your expense within fourteen days.
A copy of the original invoice and a clear note of your preferred
resolution must accompany the returned package.
Once we have received the package we will exchange the item
or refund any money owing, by cheque to the purchaser or by
refund to the credit card used on the original transaction.
This will be done in a timely manor or within 14 days of receiving
the goods back from you.
Any damage or missing items will be charged for.
You are responsible for the return carriage of all goods.
See our guidelines for return.
Reeds can not be returned unless in the original unopened
packaging. The packaging must be intact and not tampered with.
We do offer a mouthpiece trial service for which there is
a charge if you return any mouthpiece that has been tried.
What do I do to cancel an order?
If you want to cancel an order before we've dispatched it,
just phone 01223 500442 or email us at firstname.lastname@example.org . We
try to dispatch things quickly so you need to act quickly.
If you've received item(s) from Wood, Wind and Reed and you
don't want to keep them for any reason, return them to us
unopened and we will refund you by cheque or credit card as
soon as we receive the items and checked they are in perfect
condition. If you cancel this contract, we will reimburse
to you all payments received from you, including the costs
of delivery (except for the supplementary costs arising if
you chose a type of delivery other than the least expensive
type of standard delivery offered by us). We may make a deduction
from the reimbursement for loss in value of any goods supplied,
if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not
later than a) 14 days after the day we receive back from you
any goods supplied, or (b) (if earlier) 14 days after the
day you provide evidence that you have returned the goods,
or (c) if there were no goods supplied, 14 days after the
day on which we are informed about your decision to cancel
this contract. We will make the reimbursement using the same
means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of the reimbursement.Subject
to the conditions above.
Who pays carriage charges on returned items?
If you're returning something because it is unsuitable you
will need to pay the postage or carrier costs back to us.
For your convenience we can insure items at £2 per
£1000 per week for upto one month. For longer periods
we can arrange insurance with Allianz insurance.
What to do if an item is faulty when it's delivered?
Return it to us with a copy of your invoice and a clear note
of the problem. We'll either credit you or replace the item.
If the damage seems to have occurred during transit, please
inform the carrier and us as soon as possible and keep all
outer packaging to help make a claim if needed. If the parcel
arrives damaged it is your responsibility to keep the damaged
item and its packaging. If we are unable to claim from the
carrier due to lack of evidence the customer will be responsible
for the damage, therefore please sign as unexamined and if
possible take a photograph of the damaged parcel.
What delivery method do Wood, Wind and Reed use?
We use Interlink express or Royal Mail Packet post. Please
make sure there will be someone available to receive the package.
If there are certain days better than others, please discuss
your preferences with us to see if we can help get the timing
right. We do not make deliveries on Saturday, Sundays or Bank
Where will Wood, Wind and Reed deliver goods?
We will deliver goods within the UK, most of Europe and certain
other counties worldwide. We reserve the right to cancel orders
for certain goods to certain territories should they conflict
with our dealer agreements or the risk of non-delivery is
What do I do if an instrument fails once it's been used?
New instruments come with a 12 month warranty against manufacturing
defect. Wood, Wind and Reed will satisfy the requirements
of the warranty by means of adjustment, repair, replacement
or refund as we think appropriate and in discussion with the
customer. If you feel that an instrument has failed prematurely,
please send us an email to email@example.com and we will take
the necessary steps required by the warranty to rectify the
fault. Faults due to misuse are not covered by any warranty.
What to do if there's any other problem with my order?
If you have any problems with an order from Wood, Wind and
Reed, send us an email to firstname.lastname@example.org and we will tell
you what steps were are going to take to rectify the problem.
What if I have a complaint about Wood, Wind and Reed?
We hope that by making the terms and conditions of our company
clear we have given you methods of redress for the common
causes of complaint. If however we have not satisfied you
or have any complaints or criticisms of Wood, Wind and Reed
then please email Daniel Bangham at email@example.com and the
matter will be dealt with.
Wood, Wind and Reed aim to make buying and owning an instrument
easy and enjoyable. We choose the best products available
to save you time and money. All instruments are tested and
adjusted before sale and our reputation for pre and post sales
service is the envy of our trade.
With such an extensive catalogue we are not able to keep
all goods in stock all the time. We do keep hundreds of ligatures,
double reeds, cleaners, cases and other accessories in stock
and we can therefore dispatch the majority of orders within
Our extensive selection of student and professional instruments
are given a final inspection, adjustment and test before they
are dispatched so please allow around 5 working days for dispatch.
106 Russell Street