Terms and Conditions relating to this website and orders placed via this site.

Product availability and pricing
The prices published on the Wood, Wind and Reed website apply only to orders placed over the Internet. We love meeting our customers in the shop and have lots to offer the personal shopper, but please do not assume prices will be the same in the store as on the web.

What we can and can not do.
We hold extensive stocks of sheet music, accessories and reeds so orders for items that we do have, (the majority of orders), will be sent within 2 working days. If an item is not in stock at the time of order we expect to send it within 21 days. If a longer delay is anticipated, we will email you as soon as the delay is known.
Instruments: We will usually contact you first by email or telephone before sending an instrument to you. The confirmation email will advise you about the expected delivery time, so you can make arrangements to sign for the package and, if the instrument is a special order, advise you about any deposit that will be taken or special terms that may apply. All instruments will require time for us to complete setup and final testing.

Occasionally a product on our site becomes unavailable or changes price before we have time to make the change online. The prices we quote are in UK Sterling and are valid and effective only in the UK. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Wood, Wind and Reed shall have the right to refuse or cancel any orders placed for the product(s). Since we do not take payment from you until we are ready to dispatch the order, it is unlikely that price and availability will be found to be incorrect after payment has been taken. But should this be the case and we cancel the order at that point, we will immediately refund your credit/debit card account.

Tax Charges
All prices are shown inclusive of VAT (Value Added Tax). VAT is not applied to sheet music. VAT of 20% is applied to all other items. Only goods sold and delivered to an address outside the EU will not be subject to VAT.

Title.
All goods remain the property of Wood, Wind and Reed until paid for in full.
When do Wood, Wind and Reed require payment?
When your order is ready to dispatch. In that way any delays in supply or price changes, either up or down, can be adjusted accordingly and you notified before money is transferred

Is my credit debit card number secure?
Yes, the area of Wood, Wind and Reed that collects your credit card information is hosted on our own secure computer server. Before you can send us your details, your computer establishes a direct connection to our secure server. The latest encryption technology (SSL) is used to enable secure transfer of our personal data over the Internet.
Just to reassure you that your information is being treated with care, Wood, Wind and Reed is a long established specialist company with an excellent reputation to maintain. We are governed by strict rules of law and contracts with the Banks.

Will my email address be passed on to third parties?
All your details are treated as strictly confidential.
We will not risk annoying you by allowing third parties to make unsolicited emails. Wood, Wind and Reed and Reeds Direct Cambridge are trading names of WW&R Ltd

Do Wood, Wind and Reed use cookies?
Yes we do use cookies. Cookies are tiny text files that computers send to each other to temporarily store the information needed to make the shopping system work. Some browsers and security products block cookies from being accepted, so if you experience problems with our shopping basket, please check your security setting to allow cookies to be used on our site.

Privacy Statement and information about governing laws.
Wood, Wind and Reed and Reed Direct Cambridge are committed to safeguarding the privacy of our users and customers. We only use the information that we collect about you lawfully in accordance with the data protection act 1998.
We collect the information that you supply us through our registration forms and every time you purchase or email us.
We also collect, information about people who browse our site, but this information cannot be used to identify you. This information, in its aggregate form, is used to help develop and improve your shopping experience in future.
We use the personal information supplied by you to us, to provide the best possible service we can, to process any orders you make and to provide you with information about products and services we offer.
Wood, Wind and Reed reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Wood, Wind and Reed rights or property, other Wood, Wind and Reed users or anyone else that could be harmed by such activities. Wood, Wind and Reed may disclose user information when we believe in good faith that the law requires it.
If you do not wish to receive extra information about our products or services please tick the appropriate box on the registration form.

Links to other sites.
Our site does contain “links to other sites” . By clicking on one of these links you are moving off our site and onto another site that Wood, Wind and Reed has no control over. These other sites have their own terms and conditions and Wood, Wind and Reed has no liability to you when you use these third party sites.

Your acceptance of these terms.
By using this site you signify your assent to Wood, Wind and Reed’s privacy policy. If you do not agree with this policy please do not use our site. Your continued use of the site following the posting of changes to these terms will mean you accept those changes.
If you have any queries about our privacy statement you should contact us by email on shop@wwr.co.uk

Disclaimer.
This site and all contents of the site are provided on an “as is” basis without warranties of any kind, either expressed or implied, including without limitation warranties of title or implied purpose. You acknowledge by the use of the site that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with and all necessary servicing or repairs of any equipment you used in connection with your use of our site, and that Wood, Wind and Reed shall not be liable of any damages of any kind related to your use of this site.

All agreement shall be construed in accordance with the laws of the UK, without regard to any conflict of law provision. Any dispute arising under this agreement shall be resolved exclusively by the legal system.

Termination.
Wood, Wind and Reed may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the site, if in Wood, Wind and Reed’s sole discretion you fail to comply with any terms of provision of this agreement.

Intellectual property.
Unless otherwise noted, all material, including images, illustrations, designs, icon, photographs, video clips, written and other material that appear as part of this site are the copyrights, trademarks and intellectual property of Wood, Wind and Reed or its suppliers. The site is wholly protected by copyright and trade dress. All worldwide rights, titles and interests are reserved.

What to do if the instrument or accessory is not what you require?
Goods that are our normal stock items and have not been specially ordered in at your request, can be returned within 7 days from time of receipt. Notify us immediately by telephone or email one that you intend to return any goods. It is the your responsibility to return the item to Wood, Wind and Reed in perfect condition and at your expense within seven days.
The goods must be in the same condition they were sold, including all original packaging materials.
A copy of the original invoice and a clear note of your preferred resolution must accompany the returned package.
Once we have received the package we will exchange the item or refund any money owing, by cheque to the purchaser or by refund to the credit card used on the original transaction.
Any damage or missing items will be charged for.
Our carriage charge is not refundable. See our guidelines for return
we don not supply music on a sale or return basis. We are therefore unable to accept any music returned to us for credit or exchange, unless supplied in error. To avoid mistakes, please ensure that you have quoted the correct arranger, edition and or title when you order.
Reeds, CD’s and Software related items (where a license agreement is included with the product) can not be returned unless in the original unopened packaging. The packaging must be intact and not tampered with.
We do offer a mouthpiece trial service for which there is a charge if you return any mouthpiece trialled.

What do I do to cancel an order?
If you want to cancel an order before we’ve dispatched it, just phone 01223 500442 or email us to shop@wwr.co.uk . We try to dispatch things quickly so you need to act quickly.

If you’ve received item(s) from Wood, Wind and Reed and you don’t want to keep them for any reason
Return them to us unopened and we will refund you by cheque or credit card as soon as we receive the items and checked they are in perfect condition. Subject to the conditions above.

Who pays carriage charges on returned items?
If you’re returning something because it is unsuitable you will need to pay the postage or carrier costs back to us.

Insurance
For your convenience we can insure items at £2 per £1000 per week for upto one month. For longer periods we can arrange insurance with Allianz insurance.

What to do if an item is faulty when it's delivered?
Return it to us with a copy of your invoice and a clear note of the problem. We’ll either credit you or replace the item. If the damage seems to have occurred during transit, please inform the carrier and us as soon as possible and keep all outer packaging to help make a claim if needed. If the parcel arrives damaged it is your responsibility to keep the damaged item and its packaging. If we are unable to claim from the carrier due to lack of evidence the customer will be responsible for the damage, therefore please sign as unexamined and if possible take a photograph of the damaged parcel.

What delivery method do Wood, Wind and Reed use?
We use Interlink express or Royal Mail Packet post. This means that your goods will arrive the next day after dispatch between 8.30 and 5.30. So please make sure there will be someone available to receive the package. If the are certain days better than others, please discuss your preferences with us to see if we can help get the timing right. We do not make deliveries on Saturday, Sundays or Bank Holidays.

Where will Wood, Wind and Reed deliver goods?
We will deliver goods within the UK, most of Europe and certain other counties worldwide. We reserve the right to cancel orders for certain goods to certain territories should they conflict with our dealer agreements or the risk of non-delivery is too great.

What do I do if an instrument fails once it’s been used?
New instruments come with a 12 month warranty against manufacturing defect. Wood, Wind and Reed will satisfy the requirements of the warranty by means of adjustment, repair, replacement or refund as we think appropriate and in discussion with the customer. If you feel that an instrument has failed prematurely, please send us an email to shop@wwr.co.uk and we will take the necessary steps required by the warranty to rectify the fault. Faults due to misuse are not covered by any warranty.

What to do if there’s any other problem with my order?
If you have any problems with an order from Wood, Wind and Reed, send us an email to shop@wwr.co.uk and we will tell you what steps were are going to take to rectify the problem.

What if I have a complaint about Wood, Wind and Reed?
We hope that by making the terms and conditions of our company clear we have given you methods of redress for the common causes of complaint. If however we have not satisfied you or have any complaints or criticisms of Wood, Wind and Reed then please email Daniel Bangham at shop@wwr.co.uk and the matter will be dealt with.