We have found that customers like to hear what other customers have to say, so here's a selection....
Thomas
We would like to take this opportunity to thank you and the staff at WWR for the excellent service we received in our recent purchase of an Adler bassoon. We were very impressed with the prompt way in which you were able to obtain a particular model for Jonathan to try, the efficiency and courtesy in dealing with our telephone queries and the excellent professional advice we received when we came to try the instrument.
Jonathan and his teacher are very pleased with the tone and quality of the instrument and confident of its suitability for his current level and future progress.
We will highly recommend WWR for levels of customer service and specialist professional knowledge. Nov 07
Dear Daniel and Workteam, THANKYOU again from the bottom of my heart for helping me out with by Cabart - to me she sounds even better then before (and it can't be because I'm practising!) Bless you all for such a smashing job and for fitting me into your busy schedule! I'm so glad we've regained contact - after all you were the "blueprint invention" of my C# extension all those years ago - think it safe to say I became an oboist at all because of that! … From Ruth
Son breaks daughter's clarinet reed Friday afternoon - wife calls "Reeds-Direct" Friday afternoon - box of new reeds arrives Saturday morning - mum happy reed arrived - daughter unhappy weekend practice back on - son very unhappy gets no ice-cream all weekend for breaking reed - dad very happy cos mom is happy - problem sorted. From David
Thank-you very much for sending this saxophone on approval. When I ordered it I genuinely did not expect to be returning it. However my son does not enjoy it and the saxophone is not for him. I thank you very much for your advice, your consideration and your excellent service...Aldwick.
Most impressed, ordered book yesterday lunchtime and delivered this am! MUCH faster than our local music shop! Thanks. Jane
Just to let you know how impressed I have been with your fantastic service!! I phoned on Tuesday to talk a bit about ligatures for my alto sax. Thomas was most helpful and considerate- what an ambassador for your company simply coming to the phone. I called again later in the day, around 4.30pm to order. I think the order was taken by Mr. Bangham... He said he would try to dispatch the goods that evening , and they arrived in the next morning's post. Wonderful! Many thanks. Pat.
To ALL at WWR . Many thanks for the speed with which you all worked on my behalf to sort out my Sax.... Nick
Dear Daniel, "Hooray" - you've cracked it!! Karoll (?sp?) has now had three lessons successfully using your neck holder - we're all delighted. This is just a brief note to thank you for all your time and effort… We'll keep in touch and hopefully will eventually send more people your way...From Shirley.
Dear Thomas, Many thanks for your speedy supply and information. As ever it is a pleasure to deal with you… From Alison
Dear Mr Bangham, I would like to thank you on behalf of my son, for organising the Sax Day at Kesgrave. My sone is a quiet lad, who sometimes lacks a bit of confidence especially when within a group of people. Therefore, I was thrilled to see that he really enjoyed getting involved with the whole day's events and overcame any reservations he may have had before arriving. He has not stopped talking about it and I believe that he has realised that standing up in front of other like minded people of all ages performing a solo is actually very exciting rather than daunting. He told me on the way home that he would have liked to continue, he obviously got a taste of performing during Richard Inghams master class. Please could you pass on our gratitude to Mr Dryer-Beers, Mr Ingham and everyone involved in organising this event, it was inspiring to be present with all those talented people….From Martyn
Dear Sir or Madam, Yesterday (Friday) I left a message on the answering machine at your freephone number ordering some saxophone reeds and a couple of other small items - the time of my call was about 4pm (it might even have been later). This morning (Saturday) an envelope arrived with my order, complete and accurate. I am seriously impressed with your service, for which many thanks. I shall, of course, be recommending Reeds Direct to all and sundry - you do a first rate job. From Tom
Dear Daniel
Thanks for the safe delivery of the music this morning which I ordered
only yesterday. I have 2 daughters taking AB Grades. If only I could
have used your interactive site ordering method before, my life would
have been so much simpler. As a non musician, reading the Music
teacher's writing and pronouncing unknown (to me) composers when
ordering over the phone was always a problem. Well done with your web
site.
Many thanks,
David
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